Support Shouldn’t Break When Business Booms

We help startups and scaling brands turn chaotic customer support into high-performing CX operations. From help desk setup to team transformation and training, CX Collective builds systems that grow with you—not against you.

What We Do

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Where We’ve Been Featured

We Work with the Builders, the Fixers, and the Forward-Thinkers

From founders standing up support for the first time, to CX leaders untangling inherited messes, to fast-growth teams scaling toward Series A and beyond—we’re built for the people responsible for making support actually work.

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Stop the Firefighting

Structure for growth, not chaos. We assess your org, tools, goals, and bottlenecks to design a CX system that’s clear, consistent, and scalable—whether you're launching or untangling a mess.

Build My Support System

Results You Can See. Confidence You Can Feel

10X

Team efficiency gains after process + platform optimization

400+

Workflows, automations, and macros delivered across top CX platforms

100%

Client retention from strategy to execution

10X

Faster resolutions with smart routing + simplified inbox setups

Make Your Tools Work for You

Cut ticket clutter. Gain control. Our experts audit workflows, clean up your ticketing system, optimize macros and automations, and redesign queues—so your team resolves issues faster and smoother.

Make My Tools Work

Scale Without the Stress

Grow without growing pains. From staffing models and onboarding flows to process standardization and performance systems—we help you scale your CX org with clarity and confidence.

I’m Ready to Scale Up

Built to Solve Real CX Problems

Customized Support Strategies

Stop guessing. Start leading with confidence. If your support setup feels patched together, it’s time for a smarter strategy—one that scales with your team and your goals.

Help Desk Optimization

Buried in tickets? You’re not the only one. A messy help desk isn’t your fault—but fixing it is on you. We’ll help you streamline fast and get your team back on track.

CX Collective Advantage

CX Collective Advantage is your on-demand path to certified leadership. Get the playbooks, strategy, and real-world tools to lead with confidence—no fluff, just results.

Team Scaling Solutions

Your team is growing, but your systems haven’t caught up. What got you this far won’t take you to the next level. We’ll build scalable CX workflows and playbooks so your team can grow without the growing pains.

What People are Saying

Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support.

Freddie

The Workforce Pro developed a new help center that reduced the company's tickets by 30%. Automations also lowered their response time by two hours. The partners used Wrike for project management and maintained an intuitive workflow.

Cadogan

The internal team is much happier, and attrition rates are much lower than other firms in the industry. The Workforce Pro demonstrated their care for the project, and their support was vital as procedures and team composition changed. They exceeded all goals and communicated well.

The Detox Market

We’ve Built and Led Support Teams for Brands You Know

Our founder brings 25+ years in support operations—leading teams at companies like See's Candies, Shoedazzle, and Herbalife. From pre-seed startups to global e-commerce giants, we’ve seen it all. What we teach isn’t theory—it’s the same systems we’ve built and battle-tested under real pressure, in the real world.

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