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Building a Customer Support Team can be a challenge

But with the right expertise it’s possible to build a team that can grow and scale. Launch provides startups with the ultimate solution for building successful customer support teams and strategies to maximize customer satisfaction and revenue.
Create your own Support Strategy
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We’ve helped 

50+

companies
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Launch your support Team with CX Collective

For startups, we craft the customer journey for your brand, specifically in terms of support. We consider when and how customers reach out to you, as well as the desired emotions associated with those interactions.

We develop policies that align with your brand’s personality. To the customer, your company is personified. We bring that persona to life through your team members, utilizing a comprehensive e-learning program accessible to new hires whenever necessary.

We know what it takes to Launch Support Teams

We set up systems that facilitate customer engagement with your brand. While we specialize in Zendesk and Gorgias, we are not intimidated by other platforms such as Zoho, Intercom, Kustomer, and more.
  • Training to teach employees how to excel in their roles.
  • Workforce Management to plan and adjust staffing needs efficiently.
  • Quality Assurance for delivering a consistent, exceptional customer experience.
  • Systems and Tech to automate tasks and track key metrics aligned with company goals.
  • Leadership that ensures the support team needs and expectations are met.
  • Surveys to collect and act on customer feedback.

Build your Support Team with CX Collective

1Get Inspired by what’s possible

Take our Assessment or schedule an exploratory call/brainstorming session where we get to know you better.

2Decide on your Investment

While the sky's the limit, you set yours. The cost is up to what you’re willing to invest.

3We do the work.

We'll set up and test all workflows and systems for you to make sure everything works just the way it's supposed to.

4We teach you and your team how it works.

We'll create all your learning materials and training plans—and make sure the switch is as smooth as possible.

5We can stick around.

Now that you’re set up, we can easily make any necessary changes or improvements for you.

Testimonial

CX Collective’s efforts successfully created a seamless platform with a great UI/UX design. CX Collective was prompt, communicative through meetings, and responsive throughout the workflow. They were skilled in the industry and provided valuable guidance to ensure the project’s success.
John Cook, CEO of Furtify
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  • 112 S. Market Street, #172 Inglewood, CA 90301​
  • Los Angeles, CA 90045
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