Launch provides startups with the ultimate solution for building successful customer support teams and strategies.
Scale offers companies undergoing evolution, maturation, or modernization the best solution.
We are leaders in customer service who have first-hand experience in implementing, using and maintaining Help Desks.
Collective: Done by people acting as a group. A cooperative enterprise.
CX Collective's award-winning work is making waves & headlines.
Systems, Policies, and Processes Tailored for Excellence.
Simplify the budgeting process and provide essential data.
Receive an email providing guidance to help you find your footing.
CX Collective's award-winning work is making waves & headlines.
Estimate your staffing needs for up to 1 year in 15 minutes.
Answer a few questions and get a plan to start your customer support journey.
Get insights and opinions from our team of support experts.
Listen in for insider tips on solving CX challenges. Listen in and learn from the experts!
Answer 20 questions to discover ways to improve your support operations.
Join our weekly meetups to ask questions and learn from fellow professionals. Don’t miss out—join us!
For startups, we craft the customer journey for your brand, specifically in terms of support. We consider when and how customers reach out to you, as well as the desired emotions associated with those interactions.
We develop policies that align with your brand’s personality. To the customer, your company is personified. We bring that persona to life through your team members, utilizing a comprehensive e-learning program accessible to new hires whenever necessary.
Take our Assessment or schedule an exploratory call/brainstorming session where we get to know you better.
While the sky's the limit, you set yours. The cost is up to what you’re willing to invest.
We'll set up and test all workflows and systems for you to make sure everything works just the way it's supposed to.
We'll create all your learning materials and training plans—and make sure the switch is as smooth as possible.
Now that you’re set up, we can easily make any necessary changes or improvements for you.