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Create a Quick CX Strategy

If you haven’t embarked on something previously, it’s impossible to comprehend how to develop a strategy for it. Strategies only take shape after several attempts and failures. To support those individuals requiring assistance with creating a plan to launch a CX team, we’ve curated a set of questions and considerations for you. Upon submitting your information, you’ll promptly receive an email providing guidance to help you find your footing.
Describe the personality of your company.

If there's someone at the company who people can relate to, describe them here. Imagine this is the person speaking with your customers day in and day out. What tone do they use? What words to do they say? How do they make your customers feel?

Describe your customer(s).

You may find that you have different types of customers, that's fine. For each personality (maybe narrow it down to 3), answer the following questions: How do they want to get in touch with you (email, chat, phone, SMS)? What are their expectations of you? 
How d they feel when they need to contact you? How do you want them to feel?

Which channels do you think you'd want to implement?
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