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Scaling Without a Plan Isn’t a Strategy, It’s a Risk
You’re hiring. Your team is growing. But if onboarding’s messy, workflows are inconsistent, or everyone’s playing a different game—it’s only a matter of time before things fall apart.
Whether you’re prepping for Series A or building beyond 10 agents, we’ll help you scale your support systems without sacrificing quality, performance, or sanity.
What You’ll Walk Away With
A CX org structure with clear roles, ratios, and career paths
Playbooks and training systems for faster, smarter onboarding
Process standardization across channels and team leads
Capacity planning templates for hiring and headcount forecasting
Performance systems that grow with the team—not slow it down
Real Conversations. Real Efficiency.
The internal team is much happier, and attrition rates are much lower than other firms in the industry. The Workforce Pro demonstrated their care for the project, and their support was vital as procedures and team composition changed. They exceeded all goals and communicated well.
– Thrive Causemetics
You’re Ready for Team Scaling Solutions If:
Your CX team has grown—but your systems haven’t
You’re promoting from within and need manager-level frameworks
Onboarding is inconsistent and time-consuming
You’re scaling across channels and need cross-functional alignment
You want growth without the burnout or chaos
Led by Ty Givens, Founder of CX Collective
Ty has built and scaled CX teams for startups and household brands like leading operations for See’s Candies, Thrive Causemetics, Shoedazzle, and more. With over two decades in support ops, she brings a playbook that turns reactive teams into scalable CX machines.
