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READY FOR SCALE

Shifting focus for Customer Service is similar to turning a cruise ship, not a speed boat

It takes time, but with the right resources and expertise, it is achievable.

Scale offers companies undergoing evolution, maturation, or modernization the best solution to pivot the customer experience, leading to improved customer satisfaction, higher employee retention, and increased revenue.

Check your Scale Readiness
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We’ve helped 

50+

companies
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Features of Scale

We use the term “scale-ups” to describe companies that are leveling up. Customer Service needs to rise alongside the rest of your company, so we assess your current practices and understand past attempts and their failures.

Next, we deeply examine your established policies, your brand identity, and your customer expectations. Simultaneously, we analyze your nonverbal communication with customers and identify areas that need attention. This assessment allows us to create a roadmap to bridge the gap between your current and desired state.

We know what it takes to Scale

We present a comprehensive plan that you can execute independently or with our support. After 50+ companies, we’ve learned that support teams that scale require the following:

  • Training to teach employees how to excel in their roles.
  • Workforce Management to plan and adjust staffing needs efficiently.
  • Quality Assurance for delivering a consistent, exceptional customer experience.
  • Systems and Tech to automate tasks and track key metrics aligned with company goals.
  • Leadership that ensures the support team needs and expectations are met.
  • Surveys to collect and act on customer feedback.

Scale your Support Team with CX Collective

1Get Inspired by what’s possible

Take our Assessment or schedule an exploratory call/brainstorming session where we get to know you better.

2Decide on your Investment

While the sky's the limit, you set yours. The cost is up to what you’re willing to invest.

3We do the work

We'll set up and test all workflows and systems for you to make sure everything works just the way it's supposed to.

4We teach you and your team how it works.

We'll create all your learning materials and training plans—and make sure the switch is as smooth as possible.

5We can stick around.

Now that you’re set up, we can easily make any necessary changes or improvements for you.

Testimonial

“CX Collective’s efforts successfully created a seamless platform with a great UI/UX design. CX Collective was prompt, communicative through meetings, and responsive throughout the workflow. They were skilled in the industry and provided valuable guidance to ensure the project’s success.”
Head of Support, Brighton Collectibles
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  • 112 S. Market Street, #172 Inglewood, CA 90301​
  • Los Angeles, CA 90045
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