BLUEPRINT · KNOW BEFORE YOU SPEND
Know exactly what's broken, and what to fix first, in two weeks, before you spend real money.
You can't always tell if your problem is the platform, the process, the staffing model, or all three. Ty and her team find out first, then tell you which service actually fixes it, with the reasoning attached, not a guess.
Operational Scorecard
SampleTWO WAYS THIS COMES BACK TO YOU
Same audit. Different document, depending on what you actually need next.
The Diagnostic
An operational scorecard across platform, workflow, staffing, QA, and reporting, plus a prioritized 90-day action list. Built for when you need to know what to fix first.
The Budget Case
The plan a VP of Support brings to finance: volume trend, average handle time, shrinkage, SLA gap, and a phased hiring plan. Built for when the real fight is getting the budget approved, not just knowing what's wrong.
HOW IT WORKS
Three steps. One to two weeks. No guessing.
Look
Ty and her team audit platform, workflow, staffing, QA, and reporting as they actually exist today, not as they're supposed to work.
Score
You get an operational scorecard and a prioritized 90-day action list, in writing, led personally by Ty.
Recommend
Ty and her team tell you which service actually fixes what's broken, Launch, Scale, or Automate, with the reasoning behind it, not a pitch for whichever is priced highest.
1 to 2 weeks
Start to finished document
Fixed price
Low enough to be a yes, not a procurement process
One document
Scorecard or budget case, your call
WHY THIS COMES FIRST
I've seen what happens when someone buys the wrong project first.
A client picks Launch when they actually needed Scale, or hires for a platform problem that was really a staffing problem. The Blueprint exists so that decision isn't a guess, yours or the team's.
WHO'S ACTUALLY DOING THIS
I'm Ty Givens. 25+ years building support operations at places like See's Candies, Thrive Causemetics, and The Honey Pot Co. before founding CX Collective. I lead every engagement personally, backed by a team that does the hands-on delivery. That's the whole pitch.
25+ years in support operations
Stop guessing which service you need.
Start with a free Assessment. From there, you'll get a Blueprint: a scorecard or a budget case, and a straight answer on what to fix first.
Take the Free Assessment13 consecutive 5 star Clutch reviews. Ecommerce, healthcare, nonprofit, and retail clients.