This client is a virtual healthcare company that provides targeted programs for the vulnerable patient population. They have two core teams. One is the clinical support team — they support internal members. Then, the patient support team, which supports customers. They turned to us to create efficiency in their tech stack, communications, and customer support.

Furtify, the pet supplement company, was just a few months away from launching their brand in the marketplace when they approached us to establish their CX processes. Being a newly established company with only two co-founders in place, we built their Support Team Operations from the ground up. Their project included newly established policies, procedures, systems implementation and SOPs. In the end, both co-founders were able to operate effectively in all aspects for customer experience.

Next Street Scale is a startup small business advisor service, connecting small businesses with resources they need to succeed. Before launching their services, they came to us to stand up their CX department.  They were in need of a complete configuration from scratch, including training materials, SOPs, a workforce management plan, and guidance for scaling.

Our client is a family-owned company that proudly carries a heritage spanning over 50 years. Recently, our valued client expressed their dissatisfaction with their existing Help Desk, which was falling short of their expectations. In order to address this issue, we made it a priority to thoroughly comprehend their viewpoint and identify any areas that may have been lacking. In the end, we were able to help them migrate to a new Help Desk and the results were amazing!

Focused on high quality natural ingredients, our client established itself as a force within the beauty industry in 2016. However, like everyone reading this, our client faced unprecedented times when the pandemic hit and was forced to evolve and provide a way for their customers to experience an in-store feel while shopping at home