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We simplify the complexity of transitioning from one Help Desk to another

We offer a comprehensive service to help smoothly transition your Help Desk and provide ongoing support. Our process is designed to minimize complexity and ensure your team’s comfort with the new Help Desk system. 
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Features of Help Desk Migration by CX Collective

Here at CX Collective, we are proud to offer a comprehensive service that can assist you in transitioning your system smoothly. Our services include virtual training, onsite support, and a seamless transition process that is specifically designed to minimize complexity. We are dedicated to providing you with the support you need every step of the way.
  • Seamless Transition: Migration from existing to new system handled with no hassle.
  • Custom User Training: Remote training sessions ranging from 4-8 hours, workbook and internal knowledge base available.
  • Onsite Support: Available for launch day to ensure a smooth transition.
    After Launch Work: Custom dashboard developed and leaders trained in interpreting performance & results; ticket quality reviews for two weeks.
  • After Launch Support: Updates or edits to learning materials, plus an evergreen version of the training for future hires.

How to Migrate your help desk with CX Collective

1Get Inspired by what’s possible

Let's kick things off by scheduling a collaborative brainstorming session, where we can delve into your support journey. Since we are a small team, we want to ensure that we are a good fit before moving forward with any potential projects.

2Your Budget, Your Schedule

During our call, we'll walk you through our approach to migrations. Our aim is to showcase the possibilities and outline the value of your investment.

3We do the work.

We'll set up and test all workflows and systems for you to make sure everything works just the way it's supposed to.

4We teach you and your team how it works.

We will make all your learning materials and training plans, plus help you switch over smoothly.

5We can stick around.

Now that you’re set up, we can easily make any necessary changes or improvements for you.

Testimonial

“I just to thank you for an amazing day of training… it was a very, very long day and all the hard work you put in to supporting us really showed. I know my entire team walked away this evening feeling supported in knowing we are making impactful improvements with [Help Center] in helping them take care of our customers. During the training your patience in addressing our questions and concerns no matter how basic or complex, was greatly appreciated.”
Head of Support, Brighton Collectibles
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  • 112 S. Market Street, #172 Inglewood, CA 90301​
  • Los Angeles, CA 90045
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