47
Total Features
18
Video Appearances
18
Podcast Episodes
11
Articles & Press
Ty's latest appearances across media
The Human Protocol w/ Mykel Salomon
AI is not the fix, it is the mirror. Ty explains why automation exposes the operational gaps a team already has instead of closing them.
Fast Leader Show w/ Jim Rembach
Where to point AI first, what to keep with a human, and how to tell the difference before you buy anything.
Clarity to CEO w/ Philippa Channer
Which support systems earn their keep at 5 to 20 agents, which ones can wait, and what happens when a team builds them in the wrong order.
47 appearances
The Human Protocol w/ Mykel Salomon
AI is not the fix, it is the mirror. Ty explains why automation exposes the operational gaps a team already has instead of closing them.
Aug 31, 2026
Fast Leader Show w/ Jim Rembach
Where to point AI first, what to keep with a human, and how to tell the difference before you buy anything.
Aug 22, 2026
Clarity to CEO w/ Philippa Channer
Which support systems earn their keep at 5 to 20 agents, which ones can wait, and what happens when a team builds them in the wrong order.
Aug 10, 2026
Canvas Rebel
A profile on the operating experience behind CX Collective and the decisions that shaped how Ty builds support organizations.
Jul 9, 2026
Leadovation w/ Dean Newlund
What customers actually want from a support interaction, and why that answer sets the limit on how far automation can take you.
Jul 9, 2026
Digital Transformation Success w/ Priscilla McKinney
Transformation is a people problem before it is a tooling problem. Ty walks through why teams treat AI as a switch to flip, and what to do instead.
Jul 8, 2026
CX Leadership Insights
Ty shares actionable insights on customer experience leadership and operational excellence.
Jun 8, 2026
Profiles in Leadership
Ty shares her approach to turning messy operations into scalable, human-centered programs that drive loyalty and growth — and why customer experience is a competitive edge.
May 27, 2026
Master Customer Experience
Ty delivers expert insights on mastering customer experience — the frameworks, mindset shifts, and leadership moves every business leader needs to hear.
Apr 28, 2026
Next in Queue
Ty breaks down the exact CX systems she uses with clients — an honest conversation about what scaling really takes.
Mar 11, 2026
The Human Protocol
A deep-dive into what it means to lead with humanity in a technology-first world — and where AI fits in the human stack.
Mar 10, 2026
Leaders and Legacies
Ty shares the leadership principles that shaped her 25+ year career — and the legacy she's building through CX Collective.
Feb 8, 2026
One CX Podcast
From chaos to clarity: Ty and Maya unpack the exact steps CX teams should take to modernize without burning everything down.
Feb 8, 2026
Customer Support Leaders
How do the best CX leaders balance structured playbooks with genuine personalization? Ty reveals the framework she teaches her clients.
Jan 15, 2026
Amazing Business Radio
Ty joins Shep Hyken to make the business case for CX investment — and expose the revenue most leaders are quietly leaving on the table.
Jan 13, 2026
The CX Files
An unfiltered conversation about the CX metrics that matter, the ones that mislead, and how to tell the difference.
Jan 8, 2026
My FavouriteCX
Ty and Chris explore the customer experience moments that define brands — and the ones that quietly destroy them.
Dec 10, 2025
Neal Travis / Growth Support
The CX leadership playbook has changed — Ty explains why the old model fails today's teams and what the new standard looks like.
Nov 28, 2025
Navigating the Customer Experience
Ty lays out the single most important strategic shift she believes every customer-facing brand must make in the next 12 months.
Nov 18, 2025
Unf*cking Your CX
Before you can build a better CX operation, you have to unlearn what's been holding it back. Ty names the habits to drop first.
Nov 11, 2025
Table Service w/ Jordan Hooker
Ty opens her leadership playbook — and shares the one principle that consistently surprises even seasoned executives.
Oct 22, 2025
Marginal Support w/ Andre Linde
Ty exposes the CX misconceptions that keep technical teams from building systems customers actually want to use.
Oct 1, 2025
Speak Up w/ Laura Camacho
Why do CX metrics so often fail to move leadership? Ty reveals the missing layer — and how to make data land with decision-makers.
Sep 30, 2025
Punk CX w/ Adrian Swinscoe
Ty dismantles the common assumptions about CX scalability — and shares the architectural decisions that actually make systems grow.
Sep 25, 2025
Evoke Greatness (Part 2)
Part two of Ty's AI readiness framework — covering the advanced moves most leaders overlook when scaling AI across their CX operation.
Sep 9, 2025
Evoke Greatness (Part 1)
AI readiness starts before you touch a single tool — Ty explains the foundational shift teams must make before AI can succeed.
Sep 2, 2025
Systems Simplified w/ Adi
Ty reveals the single system design decision that separates CX teams who scale smoothly from those who stay stuck.
Aug 21, 2025
Customer Support Leaders
Industry benchmarks can mislead as much as they guide — Ty breaks down what to measure instead and why it matters more.
Feb 22, 2024
Systems Simplified
What's the missing ingredient in most CX systems that fail to grow? Ty breaks down the answer most operators don't expect.
Nov 17, 2023
CX Insider
Ty unpacks the daily CX habit shared by high-performing teams — and why most organizations never make it a priority.
Nov 6, 2023
CX Insiders w/ Greg Copley
Holiday CX failures follow a predictable pattern — Ty explains why they happen and how to break the cycle before it's too late.
Nov 6, 2023
Secret Ops
Ty identifies the CX system flaw that even the most experienced operators tend to overlook — until it becomes a real problem.
Nov 1, 2023
Secret Ops w/ Ariana Cofone
What makes a customer experience truly unforgettable? Ty shares the hidden element most brands know about but rarely invest in.
Nov 1, 2023
Canvas Rebel
The unexpected experience that shaped how Ty thinks about leadership — a candid profile on the story behind CX Collective.
Sep 18, 2023
CSAT AI
Ty warns how inflated ratings mislead teams, distort strategy, and erode the trust that good CX is supposed to build.
Jun 28, 2023
Tech People Podcast
The CX move most startups miss early on — and why getting it right from the beginning pays dividends far beyond customer satisfaction.
Jun 1, 2023
Time Business News
How a strategic backlog reduction unlocked growth for a fast-scaling brand — and the domino effect most companies never see coming.
Mar 15, 2023
MarketWatch
MarketWatch profiles CX Collective and the people-first philosophy fueling their work with fast-growing brands across industries.
Mar 6, 2023
Digital Journal
What does a truly hands-on CX engagement look like? Digital Journal goes inside CX Collective to find out.
Mar 2, 2023
VoyageLA
What drove Ty to build CX Collective? The origin story isn't what most people expect — and it reframes everything about how she leads.
Nov 21, 2022
Ecommerce Tech
Ty identifies the quiet CX bottleneck slowing down fast-growing ecommerce brands — and what it takes to clear it for good.
Aug 26, 2021
Help Desk Migration
Ty challenges the CX myth most leaders rely on — and shares what to believe instead if you want your team to actually improve.
Jun 9, 2021
Shout Out LA
The pivotal moment that pushed Ty to redefine customer experience — and why she believes CX is one of the most undervalued business functions.
Apr 15, 2021
Ecommerce Tech
Ty reveals the pattern that separates CX teams with unstoppable momentum from those that plateau — and how to build it into your operation.
Apr 4, 2021
Ecommerce Tech
Ty exposes the simple CX habit that transforms customer loyalty at scale — and why so few teams make it a standard practice.
Mar 31, 2021
Glossy
Inclusive CX starts earlier in the process than most brands realize — Ty explains the blind spot holding beauty and lifestyle brands back.
Nov 20, 2020
CMS Wire
Ty shares the recurring holiday CX traps that catch even experienced teams off guard — and the preparation that prevents them.
Sep 28, 2020