Privacy Policy

1. Who We Are

CX Collective ("we," "us," or "our") is a CX consulting and implementation firm headquartered at 112 S. Market St. #172, Inglewood, CA 90301. We help founders and operators build better customer experience systems. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and company name when you complete an assessment or contact form
• Your role and operational details submitted through our assessments
• Email address when you subscribe to our newsletter (CX Insights)
• Information shared during calls or consultations

We also collect certain information automatically, such as browser type, pages visited, and referring URLs, through standard web analytics tools.

3. How We Use Your Information

• To deliver and personalize your assessment results
• To send the CX Insights newsletter (only if you opted in)
• To follow up on assessment completions or inquiry forms
• To improve our services, content, and user experience
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted partners and service providers who assist us in operating our business, including:

• Email marketing platforms (e.g., Kit / ConvertKit) to deliver newsletters
• CRM and scheduling tools used in our service delivery
• Analytics providers to understand site usage
• Professional advisors such as attorneys or accountants, when necessary

All partners are required to handle your data responsibly and are prohibited from using it for their own marketing purposes.

5. Email Communications

If you subscribe to CX Insights or complete one of our assessments, you may receive follow-up emails from us. You can unsubscribe at any time using the link at the bottom of any email or by contacting us directly at engage@cxcollective.com.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Assessment data is retained to improve our tools and personalize future recommendations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request data portability

To exercise any of these rights, contact us at engage@cxcollective.com.

8. Cookies

Our website may use cookies and similar technologies to enhance your experience and collect analytics data. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out: