Terms and Conditions

1. Agreement to These Terms

These Terms and Conditions ("Terms") govern your access to and use of the website at cxcollective.com and any assessment, tool, content, or service made available through it (together, the "Site"). The Site is operated by CX Collective ("we," "us," or "our"), located at 112 S. Market St. #172, Inglewood, CA 90301. By using the Site, submitting a form, or booking a call, you agree to these Terms. If you do not agree, do not use the Site.

2. What We Do

CX Collective is a customer experience consulting and implementation firm. We provide assessments, audits, help desk builds and optimization, automation and AI implementation, workforce management, quality programs, and fractional leadership. Content on the Site is provided for general information. It is not professional legal, financial, or employment advice, and it does not create a consulting engagement on its own.

3. Assessments and Free Tools

Our assessments, scorecards, calculators, and checklists are self-reported diagnostic tools. They are meant to help you see where your support operation stands, and they produce directional guidance, not a guarantee of any outcome.

• Results depend entirely on the accuracy of the information you enter.
• Scores and recommendations are not an audit and are not a substitute for one.
• We may use aggregated, de-identified responses to improve our tools and content.

4. Engagements, Fees, and Payment

Paid work is governed by a written proposal, statement of work, or agreement that you and we both sign. That document controls scope, timing, fees, and deliverables, and it prevails over any general description on the Site.

• Prices shown on the Site are starting points and may change without notice.
• Unless a proposal says otherwise, fees are invoiced in advance and are non-refundable once work has begun.
• Invoices are due on the terms stated in the proposal. Late amounts may pause work.
• Credit toward follow-on work, where offered, applies only to the scope and window described in the proposal.

5. Your Responsibilities

When you work with us, you agree to:

• Provide accurate information and timely access to the systems, accounts, and people we need
• Make sure you are authorized to grant that access and to share any data you send us
• Name a decision maker who can review and approve work
• Keep your own account credentials secure, and tell us promptly if anything is compromised

Delays in access or approvals can move agreed timelines, and we are not responsible for those delays.

6. Confidentiality

Each of us may receive information the other treats as confidential, including support data, ticket content, system configurations, and commercial terms. We will use that information only to deliver the work, will not disclose it to third parties except to service providers who help us deliver it, and will protect it with reasonable care. This does not apply to information that is public, that we already had, or that the law requires us to disclose.

7. Intellectual Property

The Site, its content, and the materials we use to deliver our services, including our frameworks, templates, scoring models, playbooks, and documentation, are owned by CX Collective and protected by intellectual property laws.

• You may read, share links to, and quote short excerpts of our public content with attribution.
• You may not copy, resell, or republish our content or tools as your own.
• Deliverables built specifically for you, and the configurations we create in your systems, become yours in accordance with your proposal.
• Our underlying methods and templates stay ours, even when they appear inside your systems.

8. Acceptable Use

You agree not to:

• Submit false information, or another person's information without their permission
• Use the Site to scrape, probe, or interfere with its operation or security
• Upload malicious code or attempt to gain access to systems you are not authorized to use
• Use the Site for any unlawful purpose or in violation of these Terms

9. Third-Party Links and Tools

The Site links to and relies on third-party services, including scheduling, email, newsletter, and help desk platforms. We do not control those services and are not responsible for their content, availability, or practices. Your use of a third-party service is governed by that provider's own terms and privacy policy.

10. Disclaimers

The Site and all free content and tools are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free, or that any result shown in an assessment, calculator, or case study will be achieved in your business. Results depend on your team, your customers, your systems, and circumstances outside our control.

11. Limitation of Liability

To the fullest extent permitted by law, CX Collective will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, arising out of or relating to your use of the Site, even if we have been advised of the possibility. Our total liability arising out of or relating to the Site will not exceed one hundred dollars ($100). For paid engagements, the liability limits in your signed proposal apply instead of this paragraph.

12. Indemnification

You agree to defend, indemnify, and hold harmless CX Collective and its officers, employees, and contractors from any claims, damages, liabilities, and expenses, including reasonable attorneys' fees, arising out of your use of the Site, your violation of these Terms, or your violation of any rights of another person or entity.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or the Site will be brought in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts.

14. Termination

We may suspend or end your access to the Site or any free tool at any time, for any reason, including a violation of these Terms. Sections that by their nature should survive termination, including confidentiality, intellectual property, disclaimers, limitation of liability, and governing law, will survive.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective Date" at the top of this page. Continuing to use the Site after a change means you accept the updated Terms. Your privacy is covered separately in our Privacy Policy.

16. Contact Us

If you have questions about these Terms, please reach out: